Mercure Gdynia Centrum 3 stars

Customer review rating (ALL Rating) 4.5/5 3,371 reviews

Best price
guarantee
Mercure Gdynia Centrum - Image 1
Mercure Gdynia Centrum - Image 2
Mercure Gdynia Centrum - Image 3
Mercure Gdynia Centrum - Image 4
Armii Krajowej 22, 81372 GDYNIA, Poland

Description

Hotel extras

  • 294 air-conditioned rooms, 150 of which have panoramic sea views

  • Location in Gdynia and convenient access to important Tricity attractions

  • Beach and Seaside Boulevard 100 metres away

  • Spacious parking for 200 vehicles at the disposal of guests

  • Rich gastronomic offer inspired by local tradition

Our accommodation(s)

Hotel location

Mercure Gdynia Centrum

Armii Krajowej 22
81372 GDYNIA
Poland

GPS:54.517261, 18.543287

Telephone
Fax +48 58 620 86 51

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,371 reviews

TripAdvisor Rating  4.0/5  920 reviews

If you’re into 1990s bathrooms, that’s the place to go!

TripAdvisor rating 3.0/5

mikezO7931NO Business - TripAdvisor review

This hotel is good for a night or two but if you stand for quality then better look elsewhere. The bathroom in my room looked like it hadn’t been renovated since 1990. Worn out, with nasty, old hangers and railings , cracked walls. The room was OK but I had to look real heard to find a power outlet near the desk to charge my laptop. It was … behind the TV. Breakfast was decent but you have to know that butter is to be taken from a special dispenser machine! I also liked the ironing room on the 9th floor with ironing-motivating posters on the wall. There was also an interesting mini photo gallery in the lobby that presented the history of the hotel since its inauguration in 1980.

Hotel with many strenghts

TripAdvisor rating 4.0/5

laserkid Families - TripAdvisor review

The choice of this hotel for the family stay during the Eestern appeard very good decisson. First of all the perfect location, walking distance to almost all attractions of Gdynia, good prepared buffet for holiday breakfasts, functional, althought bit tired rooms, eating option at the hotel restaurant Winestone, pet friendly entity. The whole staff was very attentive and prices acceptable.

Great location, close to the port and beach

Customer review rating 4.5/5

Agad Families - Confirmed reviews ALL

The suite was lovely and having separate bathrooms for each of the rooms was great. Kettle in the room was a nice bonus. Great sea view. Breakfast buffet also very comprehensive. Ample parking. Parking fee perhaps a bit steeper than i would have liked, especially for visitors and restaurant guests.

Dear Aga, Thank you for your positive review and for choosing to stay with us. We are delighted to hear that you enjoyed the great location near the port and beach, as well as the lovely suite. It's fantastic to know you appreciated the great sea view and comprehensive breakfast buffet. We have duly noted your feedback regarding the parking fee for visitors and restaurant guests. We would like to assure you that we will continue to strive to improve our services. We cordially invite you to visit us again in the future. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

Good stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Clean and nice hotel

Dear Mr. V., Thank you for choosing the Mercure Gdynia Centrum hotel. We are grateful for taking the time and sharing your impressions after your visit. It is our pleasure to read that your stay was comfortable and left a positive experience in your memory. Your opinion will definitely be an encouragement for all members of our staff to continue improving the quality of our services. We kindly inform you that any observations will be immediately forwarded to the heads of individual departments. We cordially invite you to visit Gdynia again. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Experience Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia"

Customer review rating 1.0/5

Danuta Solo - Confirmed reviews ALL

The smell of mold in the room and the loud air conditioning made it difficult to sleep at night. Mrs. Małgorzata from the breakfast restaurant communicated with me in an offensive and disrespectful manner. When I talked about her behavior with Mr. Patryk, an employee of the hotel for key clients, he was unfortunately very biased and only praised the virtues of this lady. He said that if I dare to write anything about the hotel, then they will slander me. I always try to be a nice and polite person, so I don't understand his behavior. Instead of understanding from Mr. Patryk, I felt intimidated and misunderstood. Also, the ladies from the afternoon restaurant was unprofessional and not kind. As for the positive aspects of my stay, the reception manager turned out to be obliging and helpful. I also experienced professionalism and nice service from the intern Wiktoria and the cook from the breakfast restaurant. The maids on my floor were kind and helpful.

Dear Mrs. E., Thank you for choosing the Mercure Gdynia Centrum hotel. We are grateful for taking the time and sharing your impressions after your visit with us. We are very sorry that we could not meet your expectations regarding your stay, which consequently affected your satisfaction so significantly. Since the opinion refers personally to me, I feel obliged to clarify some issues. It is not true that I threatened you or suggested that anyone would slander you. This is very unfair to me, because many times during the conversation I said that you should write about your feelings to any chosen people. I also suggested that this could be done both by e-mail, by phone and by letter. To conclude I added that every guest's comment is valuable to us and allows us to draw numerous conclusions for the future. Your words regarding my behavior are therefore a kind of manipulation and put me in a false light. The role of the entire team is to satisfy and meet all the expectations of our guests. This is also what happened during your visit, when each department did everything they could to make sure you had a comfortable time. We also cannot agree with the smell of mold in the room, as it does not exist in any hotel offered, and the noise of the air conditioning could not have a negative impact on the relaxation, as it is completely turned off in the entire facility until the outside air temperature increases. We had numerous conversations with the breakfast service team, who did not find any faults in the behavior of the manager, Małgorzata. However, in accordance with my conversation with you, I assure you that we will try to adjust our service even more so that each guest feels welcome, cared for and served. Thank you for your words of appreciation towards other team members and their work. We kindly inform you that any observations will be immediately forwarded to the heads of individual departments in order to take appropriate action and implement changes. Your opinion will definitely be an encouragement for all members of our staff to continue improving the quality of our services. On behalf of the Mercure Gdynia Centrum hotel team, Patryk Adrych Guest Experience Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia"

In partnership with TripAdvisor

Other web-users rate our hotel

  • 970 reviews 9.2/10 Location
  • 1,116 reviews 7.1/10 Room
  • 1,069 reviews 9.5/10 Service
  • 13 reviews 7.4/10 WiFi
  • 773 reviews 9.5/10 Breakfast
  • 286 reviews 7.1/10 Cleanliness
  • 180 reviews 9.7/10 Beach
  • 143 reviews 5.7/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Gdynia

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.